Atlantic | Pacific Management delivers a solid management platform to condominium associations and multi-family apartment communities. As an Accredited Management Organization (AMO), APM understands that property management is a business service dependent on the caliber of our people. Our CAM licensed Property Managers undergo disciplined and continuous training specifically for Association and HOA management. They work directly with unit owners, tenants, contractors, attorneys, accountants and others on your behalf. And our Rental Managers are equipped with best practices for creating quality lifestyles within our communities while delivering solid bottom line financial results consistent with your goals. Our array of services includes: accurate and timely financial reporting and accounting, budgeting and strategic annual planning, coordination of Board and Membership meetings, supervision of on-site staff and contractors, insurance and compliance management, marketing support, construction management, supervision of maintenance projects and focused training.
Preparing accurate and timely reports is critical to our success. Our managers are well trained in managing expenditures based on Board-approved budgets and following general ledger coding practices dedicating their time to clearly understanding where your money is being spent. Services include:
Full-charge accrual basis accounting in accordance with GAAP
Dedicated property specific assistant controller, supervised by our corporate controller
Dedicated accounts payable associates that review invoicing for proper approval and accuracy in accordance with budget
Dedicated accounts receivable associates that process cash receipts on a daily basis thereby maximizing cash
Monthly variance reports providing detailed analysis of actual results vs budgeted expectations, balance sheets with subsidiary schedules analyzing each line item in detail, general ledger reconciliations disclosing all operating activity, delinquency reports andaccounts receivable analysis focusing on keeping receivables at a minimum and aged payable and cash disbursement reports disclosing all vendor activity
Cash management to maximize efficiencies and improve cash flow
Annual budget preparation based on detailed analysis of past operations and future needs based on close working relationships with site operations and the Boards of Directors
Property insurance analysis and annual review of existing programs to ascertain whether proper coverages, limits and deductibles are in place at reasonable cost
PREFERRED VENDOR LIST
Maintaining a Preferred Vendor List ensures quality and competitive pricing, which provides our clients with a great benefit. Through a three bid process and vendor analysis we seek:
Superior and consistent services
Competitive pricing
Full disclosure
No related entities
Our Preferred Vendors are companies with no affiliation to A|P, eliminating conflicts of interest. Our reputation in the industry is important to us and our Preferred Vendors must operate with this same philosophy.
CUSTOMER SUPPORT
Toll-free number provided to answer questions, comments or concerns, staffed by a bilingual customer support team during regular office hours
Assistance with website development and maintenance
In-house IT support of all software applications
Dedicated associates processing late letters for collections at Corporate Office, alleviating this task from on-site management
Administering payment coupons and coordinating lock box payments, on-line credit card and debit-card payments, and monthly ACH processing
TIME and ATTENDANCE SOLUTIONS
With the use of ADP's HR Management Systems, we are able to manage our workforce and track employee time and attendance more efficiently. The software solutions of ADP Total Source and ezLabor Manger, enable us to streamline payroll preparation, improve wage and hour compliance and optimize our labor investment. These services include:
Time and attendance record keeping
Employee scheduling
Web-based timeclocks and physical time clock options
Paid time off balance accrual tracking
Professional development training
A self-service secure website that employees can use to access a wide range of benefits offered to them
PREVENTATIVE MAINTENANCE SCHEDULE
We assign over 50 building management tasks annually, semi-annually, quarterly, monthly and weekly. The Preventative Maintenance Schedule offers:
Color coded chart
Efficient schedules of routine maintenance
Focus on annual certifications for safety items, such as elevator and fire sprinkler panel
EMPLOYEE TRAINING and DEVELOPMENT
On-line webinars providing training at your fingertips
Bi-annual management seminars on various topics
Identification of talent through mentoring programs
Constant feedback generated through hands-on Human Resource Department
Quarterly management training conducted by Human Resource Department
Annual performance appraisals
TRANSITION MODULE
The Transition Module is our “first 100 days on-site”. It is our step-by-step plan to process tasks associated with the transition of your property to Atlantic | Pacific Management (APM). The tasks are enumerated providing our management team with a clear path and the association with the ability to hold management accountable each and every step of the way. The Transition Module includes:
Implementation of APM's Preventative Maintenance Schedule
3rd Party contract analysis
90-day employee introductory evaluations
30-day property inspection
During the Transition period, we include bi-weekly “accountability audits” which allow for an open dialogue between the board and management encouraging feedback and adjustments to the schedule.
COMMUNITY WEBSITE
Developing a user-friendly website that creates a single point of contact for communication and reference. The Community Website offers:
Electronic payments with multiple options
Work order module
Violations Log
GATE module creating security and ensuring proper access to property
E-mail blasts to communicate with the community
Event calendar to keep residents informed on our monthly events and scheduled activities
Access to unit account ledgers and transaction histories
Exclusive Board of Directors only section
SAFETY and RISK MANAGEMENT
TAPM is committed to providing employees with a safe and healthy workplace. The policies and procedures we have set in place help minimize risks and hazards at our properties. Our safety program consists of:
Quarterly safety newsletters and trainings held at each property for all employees.
Annual safety inspections by HR Specialist
Semi-annual safety committee meetings
Chief engineer and maintenance employee specific safety trainings
Detailed Safety Manual covering all safety policies given to employees upon hire
New Property Managers receive thorough safety training at Corporate Office during first week
